CASE STUDIES
DOUG JAMES TAYLOR
SelectedCase Studies
Demonstrated Solutions in Action
The Challenge
Existing working knowledge of client-specific contact models and processes were decentralized and primarily contained within inherent organizational knowledge, which led to extended delays for new hires, process inconsistencies and increased risk of critical information loss.
The Solution
Develop, produce standardized Client Reference Guides and centralize all reference material to facilitate documented client-specific, aquisition and retention knowledge across the entire team, while improving client engagement and satisfaction.
The Challenge
Counsel was contemplating the risks in opposing a particular Canadian Revenue Agency Extended Deemed Trust which arose in a matter where the Royal Bank had an interest in existing assets.
The Solution
In an effort to ensure consistency across the team, Counsel would develop an internal documented policy and litigation directive regarding CRA Extended Deemed Trusts.
Edward Jones Investments Canada|
Sample Documents / Pro Formas
Confidential Client Account Information Gathering Form
Compliance / Workflow Optimization ...
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The Challenge
Current existing standardized Client Gathering Forms encompassed only the minimum regulator requirements. In addition to several firm-wide forms, individual Advisors had developed their own forms to assist when gathering in-depth client information.
The Solution
Develop and produce a single rolling document that conforms to regulatory requirements that aids advisors in assisting their clients and seeking new business opportunities.
The result is a streamlined form document that empasizes the client interaction process and improves overall efficiency by reducing time and paperwork. The form was popular enough to receive National attention from the firm as an organizational 'best practice'.
The Challenge
Prior to the design and roll-out of the defined core competencies, employee year-end performance pay rating was subjective. Ratings were based solely on the discretion of each individual department manager.
The Solution
Working closely with the Senior Manager and the SVP of Human Resources, to objectively define the core competencies, performance objectives and requirements that employees must obtain to receive an 'Exceptional' year-end performance pay rating.
The result is a standardized evaluation form used across the enterprise, removed potential bias, adding consistency and clarity to standardized performance objectives.
Top WeightedPeer Rated Skillsand Endorsements.
Top Weighted Peer Rated Skills and Endorsements from LinkedIn
Employee of the Month Award
Recognition for outstanding demonstration of initiative.read more +
Employee BRAVO
Recognition for outstanding demonstration of enthusiam from the Tribunal Chair.read more +
Letter of Appreciation
Recognition for professionalism with members of the public from the TAG Manager.read more +
demonstrated
Awards and Recognition
Always striving to make an impact and significant team contribution.
See more recogntion for my demonstrated skills and work ethic success stories by viewing my portfolio.
VISIT MY PORTFOLIOParalegal Licensee, Commissioner of Oaths and Notary Public.
An Experienced Business Professional with a Finance - Insurance - Tech and HR background.
Top WeightedPeer Rated Legal Skillsand Endorsements.
Top Weighted Peer Rated Legal Skills and Endorsements from LinkedIn
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DOUG JAMES TAYLOR
Paralegal Licensee, Commissioner of Oaths and Notary Public. An Experienced Business Professional with a Finance - Insurance - Tech and HR background.
